Shipping Information
General
Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Advantage Drills Inc. from the state of Florida via UPS (standard shipping) unless otherwise specified. If you place your order before 1pm EST then it will ship the same day as long as you select a shipping upgrade and the item is in stock. Any orders with a shipping upgrade that are submitted after 1pm EST will be shipped on the following business day. ALL orders are shipped and delivered on business days ONLY (Monday-Friday).
UPS Shipping
Upon shipment you can receive an e-mail notification containing tracking information so that you can view the status of your order. Please provide an email address when you place your order with Advantage Drills Inc. Please note the following UPS delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and UPS has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling him to leave the package at the manager’s office or with a neighbor who can sign, or you can call UPS with your tracking # and give them authorization to deliver to another address.
Insurance
On all special manufactured items or custom made orders, Advantage Drills Inc. can insure your order with UPS. The cost of this insurance is an additional charge on your invoice, Since all special manufacturing or custom orders are non-cancelable, non-returnable, and non-refundable. We strongly recommend purchasing the additional insurance. Advantage Drills Inc. can not be held responsible for any damage caused by UPS or any UPS Employee.
Shipping Internationally
All International orders are shipped via UPS International (unless other arrangements have been agreed on). The cost of shipping is calculated automatically based on weight and location when you place your order. Advantage Drills Inc. has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.
Alternate Shipping Options
We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by UPS. We can ship to you via UPS if you provide your account number. If this is something you would like to do, please call us direct at 407-478-2487 to place your order.
Backorders
If one of the items you order is backordered and your order is shipping domestically, then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when they become available. If your order is shipping internationally then it will ship complete (nothing will ship until backordered items are in stock and all items are available for shipping). When items are backordered and result in separate shipments you will not be charged twice. Upon shipment of the backordered item(s) is you will receive an e-mail notification containing tracking information. Any backorder will be shipped through the same service at the time when you placed the order. If you require the backorder faster, you can pay for the extra service to speed up transit time.
